Getting On Temporada 1 Episódio 2

In the wake of Beverlys departure, a new (male) Supervising Nurse, Patsy De La Serda, joins the Billy Barnes staff with a customer-centric, cruise-line based agenda that hes convinced will improve ward ratings. Patsy soon learns that managing patients – especially highly uncooperative and feisty ones like Varla – isnt necessarily improved through customer-service metrics. On the other hand, a more docile patient named Donna wins DiDis affections and displays impressive karaoke skills.